Careers
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Join the United Way Team!
Current Openings:
Director, 211 Community Resource Center
Manager, The Basics and Resilient Chattahoochee Valley
Community School Coordinator
Community Referral Specialist
Job Title: Director, 211 Community Resource Center
Department: Community Impact
Supervisor: Chief Impact Officer (CIO)
FLSA Status: Full time, Exempt, Salary
Salary Band: $60,000 – $80,000
Approved Date: April 10, 2023
Summary:
The UWCV 211 Community Resource Center is a collaborative, innovative approach to connect community members with comprehensive health and social service information and services. As the public face of UWCV 211, the Director must be a collaborative leader, have an engaging, compelling presence, and be passionate about the role that UWCV 211 plays in providing safety-net services for the most vulnerable in our community. This position is responsible for the overall leadership of the UWCV 211 Community Resource Center, working collaboratively with supportive leadership from the Chief Impact Officer, to establish and implement growth strategies, impact metrics, relationship development, short and long-range plans, and annual budgets.
Position is responsible for the management, evaluation, and reporting of direct services, implementation of internal controls to ensure program effectiveness and quality, the technology required to support an innovative call center, the recruitment and development of staff, and fostering strong relationships with nonprofit/governmental agencies, private partnerships, and community groups. All services provided should support the UWCV mission of advancing equity and improving child, family, and community well-being, system best practices, and UWCV core values.
Duties and Responsibilities:
- Create a collaborative, innovative resource center to connect community members with information and services, ensuring that all services support UWCV mission of advancing equity and improving child, family, and community well-being.
- Leads the implementation of:
- quality information & referral services
- closed-loop referral services
- a robust and accurate resource database system to meet the complexity of community needs that supports a forward-facing publicly accessible website
- Responsibilities include:
- short and long-range planning
- assigning and directing work
- evaluating performance
- measuring impact of services
- developing and maintaining positive relationships internally and externally
- coaching individuals to success
- rewarding and coaching employees
- addressing client complaints and resolving problems with community agencies
- shortening the time between need and resolution
- troubleshooting Resource Center technology issues
- Utilizes data and trend analysis to ensure UWCV 211 remains adequately staffed and scheduled for Information and Referral (I&R) services, closed-loop referral services, and administrative support to the internal team and external partners.
- Provides exceptional customer/client service experience.
- Leads the advancement of UWCV 211 I&R services and closed-loop referral network through strategic partnerships, fundraising with state, local, and philanthropic partners, training and on boarding, and network management.
- Works collaboratively with CFOO, CIO, and Grants Team to identify and submit for available grant opportunities that fit with the UWCV 211 mission.
- Working with area Emergency Managers, leads the UWCV 211 team through emergency response at statewide and local levels.
- Grant and contract management that requires reporting to funding partners and monitoring allocations of expenses (in conjunction with Grants Accountant and Finance Department.)
- Working with 211 Community Resource Center Manager, Community Data Manager, and other strategy area Vice Presidents and Directors stays abreast of all new regional and community programs and assures this information is included in the UWCV 211 database.
- Working with Community Data Manager, oversees the collection, analysis, and use of call data to identify emerging needs.
- Ensures UWCV 211 meets and exceeds the Alliance of Information and Referral Systems standards of excellence, including maintaining AIRS Certification and I&R Specialist individual certification.
- Provides statistical reports and informs local stakeholders, as necessary.
- Leads project management for all lines of business, including government contracts, community-based organizations collaborations, and the closed-loop referral network.
- Provide back-up support in the Contact Center, as needed.
- Build on system best practices and UWCV core values.
Community Outreach & Education:
- Works with CIO, client-facing team members, and Marketing and Communications in developing UWCV 211 marketing and informational materials to ensure appropriate management of the program brand and coordination of a comprehensive marketing campaign.
- With 211 Community Resource Center Managers for Data and Community Resource, supports implementation of a strategic communication campaign including push texting, social media, newsletters, and in-person stakeholder meetings to share relevant information about UWCV 211 operations, community data trends, and resources and seeks feedback for continuous improvement.
- Develops and maintains relationships with agencies and other emergency response providers. This could include participation in GA AIRS, United Way Worldwide 211 Committees, AIRS, GEMA, Alabama 211, and local disaster groups.
- May attend community, regional and/or statewide meetings or events to provide information or make presentations on the role of UWCV 211.
- Engages with the Alliance of Information and Referral Systems (AIRS) to ensure that UWCV 211 implements national best practices and operates with the highest standards.
- Works alongside Community Data Manager to oversee and advance the reporting of call metrics, merging information from multiple sources, and producing a community dashboard of relevant information.
Administrative support
- Hire, train, supervise, evaluate, and terminate staff.
- Seeks out and provides staff with available training for ongoing professional development.
- Works with Community Data Manager and Finance Department to submit invoices and supporting documentation for invoicing lines of business.
- Prepares and submits projected budgets to the CFOO.
Required Skills and Abilities:
- Excellent knowledge of Microsoft Office products including MS PowerPoint, MS Excel, MS Word Processing software and Internet software.
- Strong passion for the work of the United Way and 2-1-1 network and for serving individuals and communities
- Strong data analysis skills
- Strong written and verbal communications skills
- Demonstrated relationship management expertise
- Ability to work and lead autonomously with minimal supervision and to excel in a self-starting and fast paced environment
- Experience with compliance on federal and state government contracts a plus
- Experience in managing nonprofit development training & learning programs a plus
- Must be organized, able to quickly adapt to ever-changing environments while remaining calm under pressure.
- Team-oriented and motivated by a desire to help others achieve their best life.
- Strategic thinking on how to serve more people in the community is critical.
- An attitude of customer service and a heart to work on behalf of people in or at risk of poverty is required.
Supervisory Responsibilities:
- Manages Community Resource Center Manager, Community Data Manager, and Community Referral Specialists
Education and/or Experience:
- Bachelor’s degree (REQUIRED) from four-year college or university
- At least 4-5 years’ experience successfully managing a call center or helpline, as well as complex administrative and business processes and tasks, preferably in a non-profit or government agency
- AIRS certified or willing to seek certification within one-year of employment with ongoing study and upholding of standards
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Regularly reach with hands and arms and talk or hear
- Occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl
- Must occasionally lift and/or move up to 10 pounds
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- The noise level in the work environment is usually moderate
Acknowledgements:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.
To Apply:
Applications will be accepted until May 31st. Complete the form under the Apply Now button below. No phone calls, inquiry emails, or visits, please. It is the policy of the United Way of the Chattahoochee Valley to provide equal employment opportunity to all employees and applicants, regardless of an individual’s race, color, national or ethnic origin, age, gender, religion, medical condition, veteran status, marital status, sexual orientation or any other characteristic protected by law.
Job Application
Job Application
Job Title: Manager, The Basics and Resilient Chattahoochee Valley
Department: Community Impact
Supervisor: VP, Community Schools United
FLSA Status: Full-Time, Exempt
Salary Band: $45,000-52,500/annually
Approved Date: 1 May 2023
Summary:
The Manager will lead the implementation and expansion of The Basics and Resilient Chattahoochee Valley (CV), two complimentary United Way led, cross-sector collaborative initiatives. This integrated approach seeks to ensure that children have a great start in life, have positive home and learning environments, and start school ready to learn and succeed. Through this work, we will address trauma and Adverse Childhood Experiences (ACEs), improve early child and youth outcomes, build a resilient community, advance equity, and promote child and family well-being.
Duties and Responsibilities:
- Primary focus: Lead implementation of The Basics and Resilient CV to grow awareness, expand implementation, and increase utilization of tools across internal strategies and external partners for the purpose of improving childhood outcomes and wellbeing.
- Partner Outreach and Training: Ongoing engagement with key sectors to ensure active and effective implementation of The Basics and Resilient CV, including outreach, relationship building, training, technical support, continuous communication, and evaluation/monitoring.
- Targeted Community Outreach: The communications campaign and on-the-ground outreach will each have priority components intended to reach key neighborhoods where children are most likely to not be prepared for kindergarten, including but not limited to neighborhoods affiliated with Community Schools United and strategic partners in neighboring, rural counties
. - Increase strategic alignment with United Way led strategies, including increased integration with Community Schools United. This includes increasing staff knowledge and skills of Positive and Adverse Childhood Experiences, trauma-informed practices, social emotional tools and resources, and Handle with Care Implementation. Closely coordinate efforts with Community School United and other United Way team members to promote school readiness, family engagement, resiliency, and child well-being.
- Regional Communications: Implement a broad-based communications campaign, including localized website, social media, newsletters, and advertising, to raise awareness and understanding of the importance of childhood/youth development to increase understanding of Adverse Childhood Experiences (ACEs) and expand implementation of The Basics and Resilient CV as leading tools for partners, families, and caregivers.
- Regional and Network Leadership: Become a visionary leader within The Basics and Resilient GA networks, increasing recognition across partner networks. Actively participate in technical assistance and learning opportunities to expand the reach and impact of The Basics and Resilient CV in partnership with The Deal Center, Resilient GA, and The Basics Learning Network.
- Develop and Implement Sustainability Strategy: In collaboration with the CI and Grants team, establish plan of action to ensure sustainability and future funding for The Basics and Resilient CV.
- Execute and manage grants, contracts, and agreements, adhering to all terms and maintaining accurate records.
Education and/or Experience:
Bachelor’s degree from an accredited institution and three years progressive work experience.
Understanding of the principles of collective impact.
Understanding of early childhood and youth development, including Adverse Childhood Experiences and trauma.
Required Skills and Abilities:
- Self-starter with ability to work independently with minimal direction, demonstrating strong project and time management skills, creativity, and initiative, as well as ability to work closely and collaboratively with other UWCV staff and external partners, volunteers, and donors.
- Availability to work a flexible schedule as needed for meetings and events (which may include nights and weekends)
- Proficient in the latest Microsoft Office Environment (Word, Excel, PowerPoint, Outlook, Teams) as well as on-line/virtual meeting platforms.
- Understanding of and commitment to the mission, vision, and goals of United Way.
- Demonstrated experience/ability in organizing and executing campaigns targeted at creating measurable and meaningful social change.
- An ability to develop goals, lead multiple projects involving internal and external stakeholders, and ensure on time and successful completion.
- An ability to complete training requirements and become certified as an instructor in one or more trauma-informed trainings.
- Outstanding verbal, written, and presentation skills, with an ability to communicate and work with diverse audiences in groups and one-on-one.
- Knowledge of the basic tenets of integrated marketing communications (Canva or Meta Business Suite preferred).
- Must be able to provide own transportation to such meetings at various locations around the Chattahoochee Valley area. Valid driver’s license and current automobile insurance.
Physical Requirements:
- Duties require planning, organizing, and performing a variety of duties applying a wide range of procedures and rules. Duties require attention to detail, a high degree of accuracy, reliability, timeliness, alertness, and use of judgment. Also requires writing ability, creativity, and concentration. Access to and use of confidential data where discretion/sensitivity is of utmost importance. Mature judgment and confidence.
- Frequently required to walk, sit, talk, and hear. Occasionally required to stand, reach, stoop, and handle and/or lift up to 25 pounds. Must be able to check reports for completion and accuracy and to retrieve and transmit information. Use of general office environment equipment.
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
- These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.
- Workplace flexibility is essential to support and advance the goals of the organization. Every team member must attend and help with the annual campaign kick-off and thank you event. There may be other special events that staff support and attendance may be required.
Notes:
This is a grant-funded position. Efforts will be taken to assure continued funding. However, should the grant funding run out, and alternate sources of funding are not secured, the position could be changed, up to and including termination of the position.
Acknowledgements:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.
To Apply:
Applications will be accepted until May 31st. Complete the form under the Apply Now button below. No phone calls, inquiry emails, or visits, please. It is the policy of the United Way of the Chattahoochee Valley to provide equal employment opportunity to all employees and applicants, regardless of an individual’s race, color, national or ethnic origin, age, gender, religion, medical condition, veteran status, marital status, sexual orientation or any other characteristic protected by law.
Job Application
Job Application
Job Title: Community School Coordinator
Department: Community Schools United
Supervisor: VP, Community Schools United
FLSA Status: Full-Time, Exempt
Salary Band: $45,000 annually
Approved Date: 1 May 2023
Summary:
The Community School Coordinator (CSC) is responsible for the implementation, integration, alignment, and coordination of the Community School Strategy at the site level. The CSC is an employee of United Way of the Chattahoochee Valley also accountable to the school principal. As such, the CSC is expected to plan and align all programs, services and opportunities collaboratively.
This position will work directly in an assigned school(s) and is focused on achieving success in the following areas: core instructional programs, comprehensive support services, family and community engagement, and expanding learning opportunities. Success outcomes will include, but are not limited to, measures associated with student achievement, attendance, behavior, parental engagement, school culture, teacher/staff satisfaction, student health (social, emotional, physical), parental and student satisfaction, effectiveness of wraparound services, and school readiness. The CSC will use data to assess community and student needs, propose solutions, evaluate school strategy effectiveness, and engage in continuous improvement.
The CSC must work to create a high performing Community School partnership within a specific school wherein students and families feel supported, community members feel connected and successful outcomes emerge. The role of the coordinator is complex and requires a dynamic person who can effectively build relationships, work directly with students, families, and schools, and engage multiple partners to achieve success for kids and families. United Way of the Chattahoochee Valley is investing in the Community School Strategy as a transformational and
generational approach to change the trajectory for children and families.
To learn more about community schools, check out the introductory video at https://www.youtube.com/watch?v=5dTXujuJRc0 and visit https://communityschools.futureforlearning.org/.
Duties and Responsibilities:
- This full-time position will serve as the Coordinator for an assigned school(s) within United Way’s Community School Strategy. The Coordinator will report to the Director of Community Schools and be responsible for the implementation of the Community School Strategy to support student success and child well-being through the following objectives:
- Convene and staff the site-based Community School Leadership Team, a coordinating body that is co-led by the principal and CSC and may include administrators, teachers, support services staff, partners, parents and others to identify needs, set priorities and coordinate strategy;
- Coordinate needs and resource assessment activities on an ongoing basis
- Recruit and coordinate partners to provide a menu of needs-driven, high-quality programs and services to meet the needs of students, families and community members;
- Coordinate and monitor program services and activities, to include negotiating agreements with providers;
- Facilitate cross-referrals of students and families between providers;
- Promote ongoing communication between service providers, teachers, parents and students;
- Support the research/evaluation of the community school by supervising and coordinating the collection of data, timely submission of reports and responses to other requests for information;
- Participate in capacity-building activities, including strategy-wide and site-based trainings, network meetings and study visits, and –with the principal-ensure the participation of other site-based staff;
- Ensure the alignment and integration of all programming, with the principal’s vision and school -day curriculum, to the fullest extent possible;
- Closely coordinate efforts with other Community School Strategy and United Way team members to promote school readiness, family engagement, resiliency, and child well-being.
Education and/or Experience:
✔ Bachelor’s Degree with at least three years’ experience or equivalent in social services, education, public health and/or community organizing preferred. Experience with school-based community programming is a significant asset.
✔ Demonstrated success in coordinating and implementing strategies targeted at creating measurable and meaningful child, family and community change.
✔ An understanding of child development and the impact that early intervention can have on children and families.
✔ Outstanding verbal, written and presentation skills, with an ability to listen actively and communicate to multiple audiences.
✔ Experience using data for decision making purposes.
✔ Strong computer skills (particularly MS Office) and an extreme comfort with learning new technology.
✔ An ability to work independently or collaboratively in a variety of settings.
✔ Ability to manage projects, partners and volunteers to meet deadlines.
✔ Capacity to develop and meet reasonable goals.
✔ Valid driver’s license, access to reliable transportation, and proof of automobile insurance required.
✔ Availability to work a flexible schedule as needed for meetings and events (which may include nights and weekends).
Additional Information:
Work Environment: The work of this role is performed in a variety of in office and outside-the-office settings including, community-based settings in schools, neighborhoods, organizations, etc. You will also visit schools, government offices and other nonprofit agencies with a variety of physical environments and dress standards, so you will need to be very flexible. When in the office, you may use standard office equipment such as computers, phones, printers/scanners,
copiers, filing cabinets.
The Coordinator position is a grant-funded FLSA exempt position. The annual salary is $45,000 plus benefits, and is non-negotiable. Any offer of employment will be contingent on the results of an extensive background check.
The above statements are intended to describe the nature and level of work to be performed by the person in this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.
To Apply:
Applications will be accepted until the positions are filled. Apply using the “Apply Now” button below. No emails, phone calls, or visits, please.
It is the policy of the United Way of the Chattahoochee Valley to provide equal employment opportunity to all employees and applicants, regardless of an individual’s race, color, national or ethnic origin, age, gender, religion, medical condition, veteran status, marital status, sexual orientation or any other characteristic protected by law.
Job Application
Job Application
Job Title: Community Referral Specialist
Department: 211 Community Resource Center
Supervisor: Director, Community Resource
FLSA Status: Full-time, Non-Exempt, Hourly
Salary Band: $20.51/hourly
Approved Date: July 1, 2023
Summary:
The UWCV 211 Community Resource Center is a collaborative, innovative approach to connect community members with comprehensive health and social service information and services. The Community Referral Specialist is responsible for responding to individuals in need of assistance through multiple channels of communication.
Duties and Responsibilities:
- Answer phone calls, email, chat, and text, demonstrating strong customer focus with all users of the service; ability to work with diverse populations within the context of developing the cultural competency needed, to provide appropriate resources to inquirers.
- Maintain a nonjudgmental attitude when speaking with clients, displaying sensitivity to all cultural backgrounds.
- Identify and reflect the feelings of callers in crisis.
- Assess the clients’ needs or situation using pertinent questions and the principles of active listening.
- Advocate for clients when appropriate.
- Request statistical and demographic information related to our clients to assist in the determination and tracking of unmet needs in the community.
- Record clients’ information into the contact center database and provide referrals to the appropriate resources as needed.
- Complete assessments for clients in high-risk situations.
- Access the 2-1-1 database for resources and appropriately refer clients.
- Identify requests for resources that are not available in our database and inform the Community Resource Director of unmet needs.
- Maintain an acceptable level of call handling and customer service performance as described by the 2-1-1 training standards.
- Complete all training for new programs and services related to 2-1-1 and provide feedback as needed.
Required Skills and Abilities:
- High level of professionalism, confidentiality, and capacity to work independently.
- High level of written and verbal communication skills with attention to detail and organization.
- Demonstrate proficiency in using call center software, computer hardware and telephone equipment.
- Ability to work alternative schedules and demonstrate flexibility in times of disaster.
- Engage in and maintain knowledge of UWCV programs and strategies.
- Proactive in engaging in or seeking out self-learning opportunities.
- Ability to work effectively as a team member and assist other staff members willingly.
- Ability to relate effectively to a wide range of people from all socioeconomic classes, races, ages, ethnicities, religions, social groups, degrees of ability, sexual orientations, gender identities, etc.
- English proficiency sufficient for communication with supervisors, co-workers, clients, and customers. Proficiency with Spanish language is preferred.
- Knowledge of MS Office Outlook, Excel, Access, and Word Processing software.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Education and/or Experience:
- Associate degree (preferred) from two-year College or University and/or one to two years related experience and/or training in Social Services or Human Services.
- Pay differential available for fluency with Spanish language
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Regularly reach with hands and arms and talk or hear.
- Occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl.
- Must occasionally lift and/or move up to 10 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The noise level in the work environment is usually moderate.
Acknowledgements:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.
To Apply:
Applications will be accepted until the positions are filled. Apply using the “Apply Now” button below. No emails, phone calls, or visits, please.
It is the policy of the United Way of the Chattahoochee Valley to provide equal employment opportunity to all employees and applicants, regardless of an individual’s race, color, national or ethnic origin, age, gender, religion, medical condition, veteran status, marital status, sexual orientation or any other characteristic protected by law.
Job Application
Job Application
Connect with Us
PO Box 1157 Columbus, GA 31902
706-327-3255 (Phone) 678-619-0387 (Fax)
EWELLS@UNITEDCV.ORG (EMAIL)
