Who is in charge of the CoC-CMIS? Home for Good, a program of the United Way of the Chattahoochee Valley, is the administrator of our CoC-CMIS, as well as organize training’s, user groups, and provide technical support.

Who should use CoC-CMIS? CoC-CMIS is used by emergency and transitional services such as shelters and transitional housing programs. CoC-CMIS is also used by permanent supportive housing and Rapid Re-Housing programs. Other service providers who serve our most vulnerable populations also use CoC-CMIS as a data collection, reporting, and decision-making tool. Some agencies are required to use CoC-CMIS if they receive certain types of funding from the U.S. Department of Housing and Urban Development (HUD). Other homeless programs are encouraged to use CoC-CMIS because it helps provide us with a more complete picture of homelessness.

What software do you use? We use ClientTrack, a software solution provider based out of Salt Lake City, UT. You can visit there website to find out more about them: www.clienttrack.net.

How much does CoC-CMIS cost? Home for Good has successfully secured funding for our local CoC-CMIS implementation, so there is no cost at all for participating agencies at this time.

How do I sign up and how do I get a username? Anyone wanting to use CoC-CMIS will need to attend a New User Training Sessions. You can register for the New User Trainings by visiting the “Training” section of our website. Each person will also need to fill out a copy of the “End-User Agreement”. That document can be found on the “CoC-CMIS Starter Kit” page.

What is CoC-CMIS training like? A general CoC-CMIS training takes about 2 hours. It covers basic CoC-CMIS functions like Client Intake, Services, and Discharge. More advanced training is also available. Trainings are conducted in person and virtually, and usually we are available to come to you.

Who should attend CoC-CMIS training? Everyone at your agency who will be using CoC-CMIS should attend CoC-CMIS training.

Do I need to have CoC-CMIS installed on my computer? No. CoC-CMIS is entirely web-based. All you need is an Internet connection.

What are the benefits of using CoC-CMIS? CoC-CMIS has many potential benefits, such as:
Better coordination of services
Less duplication of intake and assessment
Track client outcomes
Print reports at the touch of a button
Data analysis
Standardized and customizable reporting functions

How can I stay up-to-date with what’s going on with CoC-CMIS? Attend regularly scheduled CoC-CMIS user meetings, and contact your CoC-CMIS administrator with questions.

What is the protocol for reporting issues or concerns? Report your issue using the Report An Issue function in ClientTrack, or contact your CoC-CMIS administrator.